Last Updated: 06/11/2024

Thank you for purchasing from Infoxide Technology Private Limited. We strive to provide the best digital products, including eBooks, software, and other downloadable content (“Products”). Before making a purchase, please review our Cancellation and Refund Policy carefully to ensure a clear understanding of your rights and our policies regarding refunds and cancellations.

1. Refunds for Digital Products

Due to the nature of our Products (which are digital downloads), we generally do not offer refunds once the purchase has been processed and the product has been delivered to you. This includes eBooks, software, and other digital content.

Exceptions to the Refund Policy

In certain cases, we may offer a refund or exchange, such as:

• Defective Products: If you experience issues with a digital product, such as file corruption or download errors, we will make reasonable efforts to resolve the problem. If the issue cannot be resolved, you may be eligible for a refund or replacement of the same product.
• Accidental Purchase: If you accidentally purchase a product (e.g., you made an unintentional duplicate purchase), please contact us immediately for assistance. We will evaluate the situation on a case-by-case basis and, if appropriate, issue a refund.

2. How to Request a Refund or Cancellation

If you believe you are eligible for a refund based on the exceptions above, please follow the steps below:

• Contact Us: Email us at support@infoxide.com or reach out via website.
• Provide Details: Include your order number, the product purchased, and a description of the issue (e.g., faulty file, accidental purchase).
• Resolution Process: We will assess your request and, if applicable, provide instructions on how we will resolve the issue. This may include a product replacement, troubleshooting steps, or a refund.

Please note that requests for refunds will be handled on a case-by-case basis and must be submitted within 14 days of purchase.

3. Non-Refundable Circumstances

We are unable to offer refunds in the following cases:

• Change of Mind: We do not provide refunds if you change your mind after purchasing a digital product, including cases where you no longer need the product or decide not to use it.
• Download Issues After Successful Delivery: Once a digital product has been successfully delivered to you (e.g., you’ve downloaded the product or accessed it online), we are unable to offer a refund unless the product is defective or malfunctioning.
• Incorrect Orders: If you purchased the wrong product by mistake but it was delivered successfully and is as described on our website, we will not provide a refund.
• Failure to Access Due to Technical Issues: If you are unable to access or download a product due to technical issues on your end (e.g., issues with your internet connection or device compatibility), we are not liable and cannot provide a refund.

4. Refund Processing

If a refund is granted, it will be issued to the original payment method used at the time of purchase. Please note that depending on the payment processor, it may take up to 14 business days for the refund to be reflected in your account.

5. Exchanges

In cases where a product is defective or there was an error with your order (e.g., wrong file delivered), we will offer an exchange of the same product. You will be provided with a new copy of the product at no additional charge.

6. Subscription Services (If Applicable)

If you are subscribed to a service or subscription-based product (e.g., monthly software updates or access to exclusive eBooks), you may cancel your subscription at any time. However, please note that:

• No Refunds for Previous Payments: We do not offer refunds for any previous payments made prior to cancellation.
• Cancellation Effective Immediately: Once you cancel, you will no longer be billed for future periods, but access to the product or service may continue until the end of your current billing cycle.

7. Changes to This Policy

We may update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date. By continuing to use our website and services, you agree to be bound by the updated policy.

8. Contact Us

If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at:

• Email: support@infoxide.com
• Phone: +91 7908893305